Customer Success Associate – Healthcare

About MantraComply

MantraComply is a healthcare technology and services company that helps healthcare organizations manage provider credentialing, licensing, payer enrollment, compliance and other healthcare operations. We combine technology, automation and healthcare expertise to simplify administrative processes and help providers complete credentialing and enrollment requirements efficiently.

Role Overview

We are looking for a Customer Success Associate – Healthcare to support healthcare organizations using MantraComply for credentialing, enrollment, and provider operations.

Key Responsibilities:

• Serve as a day-to-day point of contact for assigned healthcare clients.
• Assist clients with provider onboarding and documentation collection.
• Track credentialing and enrollment progress.
• Provide regular status updates to clients.
• Coordinate with internal credentialing and enrollment teams.
• Identify and resolve client issues.
• Maintain client records and activity in CRM systems.
• Prepare status reports and client updates.
• Support client onboarding and implementation.
• Help improve customer experience and retention.

Requirements

• 1–3 years of experience in customer success, healthcare operations, or client servicing.
• Excellent written and verbal English.
• Strong organizational and follow-up skills.
• Ability to communicate effectively with US healthcare clients.
• Comfortable working with CRM systems, spreadsheets, and web applications.
• Healthcare industry experience preferred.