Privacy Policy
About MantraComply and Its Privacy Commitments
MantraComply is operated by MCH International LLC (“Company,” “we,” “us,” or “our”). We provide healthcare credentialing and payer enrollment services across specialties within the United States.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
A. Information You Provide
We may collect:
Name
Email address
Phone number
Practice or organization name
NPI number
CAQH profile information
State licenses
DEA registration
Tax ID / EIN
Board certifications
Education and work history
Malpractice history
Medicare/Medicaid enrollment data
Insurance enrollment documentation
Any documents or forms submitted
B. Automatically Collected Data
When you visit our website:
IP address
Browser type
Device information
Pages viewed
Cookies and tracking technologies
2. How We Use Information
We use information to:
Provide credentialing and enrollment services
Submit applications to insurance carriers and government programs
Verify professional credentials
Communicate with payers and agencies
Respond to inquiries
Improve workflow efficiency through AI-enabled tools
Comply with legal obligations
We do not sell personal information.
3. HIPAA Compliance
When applicable, we may act as a Business Associate under HIPAA.
If Protected Health Information (PHI) is handled:
We execute Business Associate Agreements when required.
We implement administrative, physical, and technical safeguards.
Access is limited to authorized personnel only.
4. AI & Automation
We use secure AI-enabled systems to:
Extract and validate credentialing data
Identify inconsistencies
Streamline enrollment workflows
Client data is not used to train public AI models.
5. Information Sharing
We may share information with:
Insurance payers
Government agencies (e.g., CMS)
Credential verification organizations
Secure cloud hosting providers
Legal authorities when required by law
We do not sell or rent personal data.
6. Data Security
We implement safeguards including:
Encryption in transit (TLS/SSL)
Secure cloud infrastructure
Role-based access controls
Monitoring and logging systems
No method of transmission is completely secure.
7. Data Retention
We retain information:
For the duration of service engagement
As required by law or regulation
For dispute resolution or compliance purposes
Afterward, information is securely deleted or anonymized.
8. Your Rights
Depending on your state, you may request:
Access to your data
Correction of inaccuracies
Deletion (subject to legal limits)
Requests can be sent to: privacy@mantracomply.com
9. Changes to Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.