Customer Success Manager – Healthcare

About MantraComply

MantraComply is a healthcare technology and services company that helps healthcare organizations manage provider credentialing, licensing, payer enrollment, compliance and other healthcare operations. We combine technology, automation and healthcare expertise to simplify administrative processes and help providers complete credentialing and enrollment requirements efficiently.

Role Overview

We are looking for a Customer Success Manager – Healthcare to manage relationships with MantraComply’s healthcare clients and ensure successful adoption, delivery, and retention.

Key Responsibilities:

• Own relationships with assigned healthcare clients.
• Lead client onboarding and ongoing account management.
• Understand client goals and operational requirements.
• Coordinate credentialing, enrollment, and provider operations activities.
• Conduct regular client reviews and business updates.
• Monitor SLAs, service quality, and client satisfaction.
• Identify risks and proactively resolve issues.
• Coordinate with Operations, Sales, Product, and Implementation teams.
• Identify opportunities for account expansion and additional services.
• Maintain accurate customer information and activities in the CRM.
• Develop strong long-term relationships with client stakeholders.

Requirements

• 3–6 years of customer success, account management, healthcare operations, or implementation experience.
• Experience working with US healthcare clients preferred.
• Strong communication and relationship-management skills.
• Strong project-management and organizational skills.
• Ability to manage multiple accounts simultaneously.
• Experience with CRM and customer success tools.